Booking Terms & Conditions
In these Booking Conditions ‘we’, ‘us’ and ‘our’ means Little Dumpledale Farm Holidays. ‘You’ means the person who has placed the booking.
Booking: The Contract between you and us will come in to force upon the later of (a) our receipt of payment of your deposit; and (b) our dispatch of a confirmation of booking. You are deemed to have agreed to these Booking Conditions and will be responsible for all persons included in the booking and should ensure that they are all aware of these Booking Conditions. We reserve the right to decline any booking or refuse to hand over a key to any person who has not complied with these Booking Conditions.
Contacting You: If You book via Our website or by email or by telephone We will communicate with You using the email address You provided. We will assume that Your email address is correct and that You understand the risks associated with using this form of communication.
Payments: For bookings made more than eight weeks before arrival, a deposit of £50 of the total cost of the holiday, is required. The balance is due on the date which is eight weeks before the holiday commences. For bookings made less than eight weeks before arrival, the total amount is payable in full upon booking. Where you fail to pay any sum by its due date we shall be entitled to cancel your booking and retain any deposit received.
Online Payments: We accept all major credit and debit payment cards on our website. We use Stripe for processing Our online transactions; Stripe are PCI DSS (Payment Card Issuer Data Security Standards) compliant. Data You supply will be processed and stored by Stripe in accordance with their privacy policy. We do not store any of your financial details.
Arrival/Departure: The accommodation is available for occupation from 3pm on the first day of the holiday and must be vacated by 10am on the last day. You must inform us immediately with photographic evidence if you are not satisfied with the property.
Access: You must allow reasonable access for us and our workers to the accommodation during your stay if special circumstances or emergencies happen or if you break any of these Booking Conditions.
Guest Responsibility: The supervision of children, babies, dogs and any adults requiring care remains your responsibility at all times.
Number of People using the Accommodation: We permit you and members of your party (but no one else) to occupy the accommodation for holiday purposes only.
No Smoking: We have a no smoking policy within our properties. Vaping and other forms of smoking substitutes are not permitted.
Behaviour: You and all members of your party should
• not behave in an anti-social manner, breach the peace or otherwise act in a way which disrupts or affects the enjoyment of others;
• behave in a way at all times which does not break any law or regulation;
• not use the accommodation for any illegal or commercial purpose;
• not sublet the accommodation or any part thereof or otherwise allow anyone to stay in it who we have not previously accepted as a member of your party.In the event of a breach of condition 11, we shall be entitled to terminate your stay with immediate effect and no refund shall be due to you.
You are not permitted to remove any item from the accommodation during the period of your stay.
If there is a breakdown of any of the utility services at the property (ie. heating, electrics, broadband, etc.) we will make every endeavour to get the problem fixed as soon as possible and will take any appropriate steps to provide an alternative source of heat/power. No refunds will be provided for any loss of amenity in this respect.
Broadband Internet Access: In properties where broadband internet access is offered as a facility, it is offered on a complimentary basis and is not guaranteed to always be available or at the speed you may be used to. Your use of the internet is conditional upon it being used for legal purposes only.
Electrical Vehicle Charging Policy: We do not currently have on-site charging facilities at any of our properties and you must make your own arrangements for EV charging. Domestic chargers (commonly known as granny or trickle chargers) are not suitable for use at any of our properties and will create a fire hazard. The use of domestic chargers via a 3-pin wall socket either from within or outside the property is strictly forbidden. We retain the right to carry out reasonable inspection, on a without notice basis, to ensure that granny chargers are not in use in the Property. You are solely liable for any damage or loss suffered by us as a result of your unauthorised use of domestic chargers.
Damage, Loss, Theft: You are liable for all accidental breakages or damage that occur during Your holiday. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found. You agree to immediately inform us of any damage or loss to the accommodation or our site during your stay, howsoever caused. You must tell us immediately if anything breaks down or will need attention at the end of Your stay. This enables Us to plan the changeover day so that We can make any necessary repairs before the next guests arrive.
Wildlife: Our properties are in a beautiful rural area. Please therefore expect to meet some wildlife, including the odd spider, mouse, bird, fly, bee, wasp or other creature, which may make their way into a property unbeknownst to us. We take no responsibility for any such ingress.
You are responsible for leaving the accommodation in good order, in the same condition as you found it when you arrived and in a clean condition; otherwise additional charges may be levied.
Use of Cleaning Materials Provided in the Property: Complimentary cleaning materials are sometimes provided in the properties. Use of these items is at the Customers own risk and no responsibility will be accepted for any adverse reaction.
Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on our website. Not all details of the relevant facilities can be included on our website. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property/arrangements or its facilities and services, unless this was caused by our negligence.
We cannot accept responsibility for any changes or closures to local services or attractions mentioned on our website.
Cancellation by us: We reserve the right to refuse any booking and to cancel any bookings already made if the property is unavailable for any reason whatsoever (including without limitation to the generality of the foregoing through fire or flood), subject to a full refund of all monies paid (but no further liability). We shall be under no other liability if such cancellation occurs, beyond an obligation to use reasonable endeavours to secure alternative accommodation within our site.
Cancellation or Changes by you: Once the holiday is booked you have entered into a legally binding contract. If you cancel, for whatever reason (including medical and weather related) then no refund of the deposit will be due, and within eight weeks of the holiday no refund of the full balance is due. However, if you cancel your booking and we are able to re-let the dates, we will refund you the amount from any replacement booking (which may be less than you paid e.g. if the final letting price was discounted or only some of the days are re-let) minus an administration fee of £45. If we are unable to re-let then you remain responsible for the rental and there will be no refund under any circumstances. We recommend and expect that you will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to your stay. No refunds are payable in the event that you cut short your stay.
Amendment Request by you: Once the holiday is booked you have entered into a legally binding contract. If you wish to change your holiday to a new date, please let us know in writing by email to enquiries@littledumpledale.co.uk. If the holiday is within eight weeks you will not be able to change your booking without losing any money already paid. Please note our prices vary throughout the year, and the guest is responsible for any additional price increase. You will not, however, receive any refund if the value of the amended stay is lower than the price of the original booking.
Government Public Health Measures: If you have to cancel your booking because UK government public health measures mean it is unlawful to travel to or to make use of the accommodation you booked, you may choose to:-
• transfer your booking to a later date free of any administration charges, subject to availability. You will have to pay any difference in price if the cost of the new booking is higher; or
• request a voucher with a redemption value equal to the amount previously paid by you for the booking. The voucher terms and conditions will be available to you before you make your choice under this condition.Force Majeure: Save for our obligation set out in condition 26, we do not accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, pandemics, acts of any government or public authority, or any other event outside our control.
Liability: We cannot accept responsibility for any loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the accommodation, its plumbing, gas, electrical services or exceptional weather.
No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to you or any member of your party during their stay.
Our maximum liability to you and your party will be the total cost of the holiday as paid by you to us. No other expenses such as travelling costs or alternative accommodation will be accepted.
Waiver: Our failure to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to these Booking Conditions does not constitute and shall not be construed as a waiver of such term or right.
Use of our website and services are in accordance with these Booking Conditions and our privacy policy which outlines how we use and protect your data in the delivery of these services.
Complaints: Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible. If the guest has a genuine complaint in respect of the holiday home then this should immediately be reported to us. Complaints which are not reported immediately will not be entertained subsequently and not after the end of the rental period. Guests must give us the opportunity to rectify any problem they identify during their stay. No correspondence will be entered into in respect of complaints made on departure or after the guest's return home.
Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.